Highland How-To Guide | Visiting the Park in the Time of COVID-19

[Last updated: June 1]

As we enter our first COVID-19 season, we’ve had to make a few changes to Highland’s operations. We’ll be keeping this page up-to-date with the all of the details as we figure out which changes are working well and which need more attention. If you don’t find the answers you need here, please feel free to reach out to us at info@highlandmountain.com and we’ll get back to you as soon as possible.

Remember you will need a mask to visit the park!


How do I get my pass?

If you are not a season pass holder, you must reserve a day pass online in advance. Day passes can be reserved here. Only a limited number of passes will be available each day.

Season pass holders do not need to reserve a spot ahead of time. You can purchase a season pass online here.

Where do I get my wristband?

When you arrive at the mountain, check in at the Welcome Center (pictured above). Cones are in place outside the building and there are stickers on the ground inside to keep visitors six feet apart. We will be asking all riders the standard COVID-19 screening questions set forth by the State of NH. In order to minimize contact, staff will also be asking you to put your wristband on yourself.

As always, you must fill out a waiver before you can ride. The 2020 waiver was updated on May 26th to reflect the new guidelines. You can fill that waiver out online here.

Can I order food from the Highland Pub?

Yes! The Highland Pub will be open and serving food all day. There will be no indoor seating, and customers will not have access to the top floor of the lodge. Outdoor seating will be available. Food can be ordered via an order window on the back porch and picked up at the next designated window. Traffic is one way and marked with signage and circles on the floor spaced six feet apart.

You can also order food online here. Food ordered online can be picked up from the front of the lodge.

How will the lift be affected?

We will be implementing social distancing guidelines in the lift line. Distancing markers are placed six feet apart, so you know where to stand.

Groups who travel to the mountain together (presumably riders who have been quarantining together) will be able to ride the lift together. Our staff will not be pairing people together. It is your responsibility to stay within your group. There will be a maximum of two people per chair; we are not running triples at this time.

Will you be offering rentals?

Yes, bike and equipment rentals will be available. You can rent a bike here. Remember, a bike rental does not include a day pass: you must purchase your pass separately. We strongly advise booking your pass before your bike.

Safety equipment will also be available to rent. As always, when equipment is returned the elbow pads, knee pads, and helmet interiors are removed, machine washed, and dried on high heat. Additionally, the hard surfaces are disinfected. If possible, we encourage you to measure your head circumference (in centimeters) before you arrive to help us quickly find you a helmet that fits. Any helmet that is tried on and found not to fit will be treated as a returned helmet.

What else should I know?

  • Bring plenty of water with you: water stations are closed. Bottled water will be available for sale, but our staff cannot provide refills.
  • The HTC is closed until further notice.