Highland How-To Guide | Visiting the Park in the Time of COVID-19

[Last updated: October 1]

As we enter our first COVID-19 season, we’ve had to make a few changes to Highland’s operations. We’ll be keeping this page up-to-date with the all of the details. If you don’t find the answers you need here, please feel free to reach out to us at info@highlandmountain.com and we’ll get back to you as soon as possible.

Remember you must have a mask to visit the park!

 

How do I get my pass?

If you are not a season pass holder, you must reserve a day pass online in advance. Day passes can be reserved here. Only a limited number of passes will be available each day. We have been selling out most Fridays, Saturdays, and Sundays, so make sure you plan ahead!

Season pass holders do not need to reserve a spot ahead of time. You can purchase a season pass online here.

I want to use a pass discount I qualify for. How do I do that?

To redeem discounted passes this year (including Buddy Passes, bike shop program discounts, military discounts, etc.) you will need to purchase your day pass online in advance at full price to reserve your spot for the day. When you arrive at the Welcome Center, please show our staff the required documentation for your discount and we will refund you the difference.

Where do I get my wristband?

When you arrive at the mountain, check in at the Welcome Center (pictured above). You must be wearing a mask to enter the building. Cones are placed outside and there are stickers on the floor inside to keep visitors six feet apart. In order to minimize contact, staff will also be asking you to put your wristband on yourself.

We will be asking all riders the standard COVID-19 screening questions set forth by the State of NH:

  • Have you been in close contact with a confirmed case of COVID-19 in the last 14 days? (Note: Healthcare workers caring for COVID-19 patients while wearing appropriate personal protective equipment should answer “no” to this question.)
  • Are you experiencing any respiratory symptoms, including a runny nose, sore throat, cough, or shortness of breath?
  • Have you had a fever or felt feverish in the last 72 hours?
  • Are you experiencing any new muscle aches or chills?
  • Have you had any new changes in your sense of taste or smell?

If you answer yes to any of these questions, you will be asked to go home and come back another day when you feel better.

As always, you must fill out a waiver before you can ride. The 2020 waiver was updated on May 26th to reflect the new guidelines. You can fill that waiver out online here. You only need to fill out one waiver per season.

Can I order food from the Highland Pub?

Yes! The Highland Pub will be open and serving food all day. Food can be ordered via an order window on the back porch and picked up at the next designated window. Traffic is one way and marked with signage and circles on the porch spaced six feet apart.

The bar is open for walk-up service! You may enter the bar side of the lodge through the door on the back porch. Some limited seating is available for small groups, spaced six feet apart. You must wear your mask when entering and ordering; you may remove it to eat or drink.

You can also order food online here. Food ordered online can be picked up from the front of the lodge.

How will the lift be affected?

We will be implementing social distancing guidelines in the lift line. Six foot spacing is marked by posts and lines painted on the ground. Please respect the space of other riders while in the lift line!

Groups who travel to the mountain together (presumably riders who have been quarantining together) will be able to ride the lift together. Our staff will not be pairing people together. It is your responsibility to stay within your group.

There is no singles line this year. If you are riding by yourself, you will use the same line as everyone else and load onto the lift solo.

Can I take a lesson?

Yes! We are offering private, semi-private, and Find Your Ride lessons. Call (603) 286-7677 x 116 or email training@highlandmountain.com to set up your lesson.

Will you be offering rentals?

Yes, bike and equipment rentals will be available. You can rent a bike here. Remember, a bike rental does not include a day pass! You will need to reserve both.

Safety equipment will also be available to rent. As always, when equipment is returned the elbow pads, knee pads, and helmet interiors are removed, machine washed, and dried on high heat. Additionally, the hard surfaces are disinfected. If you know that you’ll be renting a helmet, we encourage you to measure your head circumference (in centimeters) before you arrive to help us quickly find you a helmet that fits. Any helmet that is tried on and found not to fit will be treated as a returned helmet.

What else should I know?

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  • The HTC is closed until further notice.