Thank you for your interest in working at America’s Bike Park! Here you can browse open positions by department. Unless otherwise specified, please submit your completed application to jobs@highlandmountain.com

HIGHLAND TRAINING
Highland Training  is home to all of our training programs, lessons, and camps. Our catalogue offers something for everyone: Find Your Ride, Kids Camp, after-school programs, summer camp (Summer Ride and Ayr Academy), private and semi-private lessons, Adult Ayr Academy, and dedicated women’s programs (Women’s Gravity Weekend and Women’s Freeride Festival). We serve riders of all ages (starting as young as age six) and all ability levels, ranging from first-time bike park visitors to seasoned riders with decades of experience under their belt.

AVAILABLE POSITIONS:

Highland Training Center Coordinator

The Highland Training Center is seeking an enthusiastic and customer service-oriented individual to help coordinate daily operations in the training department. Responsibilities include providing information to guests and selling products and services. The Highland Training Coordinator will often act as a first point of contact for guests who are new to Highland Mountain Bike Park and taking part in our Find Your Ride program. The Training Coordinator must demonstrate a professional standard of customer service with an enthusiastic, friendly and positive attitude, and work well as a part of a team.

Qualifications:

  • Must be 18 years or older to apply
  • Must have excellent communication skills and maintain a professional appearance
  • Must be able to perform well in a busy, fast-paced environment
  • Must have a flexible schedule, reliable transportation, and the ability to work weekends
  • Computer skills and customer service experience required

Additional Responsibilities: 

  • Facilitating daily check-in procedures for new guests 
  • Managing Highland Training reservations and sales through online registration platforms, utilizing point of sale, and providing customer assistance over the phone 
  • Assisting management with daily lesson coordination
  • Carrying out end-of-day procedures
Highland Training Center Coach

The Highland Training Center is seeking energetic and outgoing individuals with a passion for riding join our team.  Lead group lessons in downhill mountain biking skills and assist with camps and other training programs.  Coaches serve as ambassadors for Highland as well as the sport of mountain biking in general.  Coaches use their own experiences and personalities to provide guests with a positive experience while following lesson guides and best practices set forth by Highland Training.

Qualifications: 

  • Must be at least 17 years of age with reliable transportation. 
  • Must have a minimum of 2 years riding experience.
  • Must ride at a strong intermediate to advanced level of skill.  Familiarity with Highland’s trail network is a plus.
  • Must have excellent communication skills and be comfortable with speaking in front of groups. 
  • Must exhibit patience, maturity and dependability. Recognized by others of sound character and strong moral values and personal ethics. 
  • Complete and pass a background check every 2 years.
  • Must be available weekends and holidays.
  • Must maintain a professional appearance and demeanor.  Uniforms and protective wear are provided.
  • Must provide their own full-suspension bike.

Additional Responsibilities: 

  • Coach riders of various skills, fitness, and experience, the fundamentals of the sport with emphasis on risk management, skill development, teamwork, sportsmanship, and fun. 
  • Facilitate group activities as scheduled by supervisors.
  • Adhere to Highland Mountain Bike Park policies, objectives and rules. 
  • Adhere to National SAFE Sport and HEADS-UP athlete protocols
  • Adhere to NSAA Park S.M.A.R.T. guidelines and etiquette standards.

Time Commitment: Coaches hired to work in the Highland Training Center have commitments that range from part-time to full-time and may span the entire riding season.  Highland Training Center programs and services are offered late-April through mid-November annually.

All coaches will be trained upon hire.

Summer Camp | Program Lead Coach

Highland Camps is seeking energetic and outgoing individuals with a passion for riding to join our coaching team. Coaches are ambassadors for Highland, follow the lesson guide set forth by Highland Camps staff and provide customers a positive learning experience. Lead Coaches will be trained by Camps Program Manager upon hire.

Position: Highland Camps Program Lead Coach. May also be referred to as Camps Coach Developer.

DescriptionSupport, develop, and manage coaches working with riders 8-17 years old. Support coaches professionally and personally by creating a team environment that encourages growth mindset through empathy, training opportunities, and timely feedback. Inspire coaching staff to provide a safety-conscious, skills-based gravity mountain bike experience by developing their ability to provide riders with skills and tactics to foster teamwork, utilize goal-setting, and develop leadership skills.

Responsibilities: 

  • Utilize leadership values and techniques that focus on service leadership for all coaches and riders within their sphere of influence (direct report or not)
  • Engage daily with Camps Coaches to ensure that they have the resources and support needed
  • Determine best use of available resources (including staff) to maximize campers’ experience
  • Support and reinforce coach training to improve risk management, skill development, teamwork, sportsmanship, and fun.
  • Mentor/develop Camps Coaches to achieve their short- and long-term goals 
  • Manage Camps Coach schedules to ensure appropriate staffing for all groups
  • Facilitate and support daily Coaches’ meeting (safety & assignment)
  • Utilize Coaches’ Daily Sheets to adjust planning of sessions & staffing
  • Communicate successes and opportunities in daily debrief with Camps Program Manager  
  • Facilitate group activities including all scheduled on-hill training, meals, and activities as scheduled by supervisors
  • Ensure inclusivity for all staff and campers through equal mentorship for all campers regardless of skills, fitness, cycling experience or economic status 
  • Work to establish and improve group cooperation, unity and spirit 
  • Adhere to Highland Mountain Bike Park policies, objectives and rules 
  • Adhere to National SAFE Sport and HEADS-UP athlete protocols
  • Adhere to Highland Mountain/NSAA Park S.M.A.R.T. guidelines and etiquette standards 

Qualifications: 

  • Must be at least 18 years of age with reliable transportation 
  • Must have a minimum of 5 years riding experience
  • Must have advanced riding level 
  • Must have 2+ years of MTB coaching experience
  • Must have 2+ years of leadership & management experience
  • Must have excellent communication skills and be comfortable speaking in front of groups 
  • Must maintain a professional appearance and dress accordingly for the position
  • Complete and pass background check every 2 years 
  • Must be available weekends and holidays
  • Must provide their own full-suspension bike
  • Must have the desire to work with youth and exude enthusiasm and positive spirit with a commitment to equal participation 
  • Must exhibit patience, maturity and dependability. Recognized by others of sound character and strong moral values and personal ethics 

Evaluation: Frequent reviews of how things are going and how they can be improved is encouraged. As a community, Highland Mountain Bike Park wants feedback on how to make your working experience benefit you, coaching staff, and all of the student-riders. We want to make sure that you and your coaches are meeting all of your goals. Lead Coach reviews may be performed utilizing information from surveys with student-riders, parents, and other coaches.

Time Commitment: The Highland Camps summer program Lead Coach commitment is eight weeks. Lead Coach prep for the camps starts roughly June 22nd with Camps running from July 5th through August 8th. The week of August 10th-14th will be used for wrap up, debriefing, and final communication of evaluations and feedback to all campers and coaches.

Additional Information: Lead Coaches are responsible for supporting and developing the foundation of our successful Camps Programs- Highland Camps Coaches. We have developed a comprehensive set of coaching development resources and standards to ensure that our coaches feel supported, knowledgeable, and prepared to be outstanding mentors. Lead Coaches take this a step further by facilitating personal and professional growth for our Camps Coach staff. They also shape the coaches that develop the future of our sport: young riders. As Lead Coach, you will guide our Coaches to be ambassadors of this great sport and help them to share a lifelong passion of mountain biking. Highland Mountain Bike Park takes the safety of all riders very seriously. This is why we require all coaches to have a background check. Additionally, we have strict coach-to-camper ratios. We appreciate your understanding and support of protecting our youth and expect all coaches to fulfill their role and meet requirements and responsibilities to ensure the safety of our riders.

Summer Camp | Program Coach

Highland Camps is seeking energetic and outgoing individuals with a passion for riding to teach fundamentals-based group lessons in downhill mountain biking skills to join our coaching team. Coaches are ambassadors for Highland, follow the lesson guide set forth by Highland Camps staff and provide customers a positive learning experience. Coaches will be trained by senior coaching staff upon hire.

Position: Highland Camps Coach. May also be referred to as Camps Coach, Summer Ride Coach, or Ayr Academy Coach. 

DescriptionMentor/coach riders 8-17 years old. To provide a safety-conscious, skills-based gravity mountain bike experience for an assigned group of student-riders while they develop fundamental skills, develop tactics, explore trails, develop teamwork, utilize goal setting, and develop leadership skills.

Responsibilities: 

  • Coach student-riders in the fundamentals of the sport emphasizing risk management, skill development, teamwork, sportsmanship, and fun. 
  • Mentor/coach student-riders on competitive and non-competitive goals. 
  • Facilitate group activities including all scheduled on-hill training, meals, and activities as scheduled by supervisors. 
  • Ensure inclusivity of all student-riders and equal mentorship for all student-riders regardless of skills, fitness, cycling experience or economic status. 
  • Work to establish and improve group cooperation, unity and spirit. 
  • Adhere to Highland Mountain Bike Park policies, objectives and rules. 
  • Adhere to National SAFE Sport and HEADS-UP athlete protocols
  • Adhere to NSAA Park S.M.A.R.T. guidelines and etiquette standards. 

Qualifications: 

  • Must be at least 16 years of age with reliable transportation. 
  • Must have a minimum of 2 years riding experience.
  • Must have a strong intermediate to advanced riding level. 
  • Must have excellent communication skills and be comfortable with speaking in front of groups. 
  • Must maintain a professional appearance and dress accordingly for the position.
  • Complete and pass a background check every 2 years. 
  • Must be available weekends and holidays.
  • Must provide their own full-suspension bike.
  • Must have the desire to work with youth and exude enthusiasm and positive spirit with a commitment to equal participation. 
  • Must exhibit patience, maturity and dependability. Recognized by others of sound character and strong moral values and personal ethics. 

Evaluation: Frequent reviews of how things are going and how they can be improved is encouraged. As a community, Highland Mountain Bike Park wants feedback on how to make your coaching experience benefit you and all of the student-riders. We want to make sure that you and your rider group are meeting all of your goals. Coach reviews may be performed utilizing information from surveys with student-riders, parents, and other coaches.

Time Commitment: The Highland Camps Coach commitment is six weeks. The camps run from July 4th through August 8th. In addition, there is a multi-day coach training camp for all Camps coaches the week of June 29th.

Additional Information: Highland Camps Coaches are the foundation of our successful camps program. We have developed a comprehensive set of coaching development resources and standards to ensure that our coaches feel supported, knowledgeable, and prepared to be outstanding mentors. The future of sport is in the hands of young riders, and Highland Coaches are tasked with helping to shape them. As coaches, you will guide our student-riders to be ambassadors of this great sport and help them to discover a life-long passion of mountain biking. Highland Mountain Bike Park takes the safety of our student-riders very seriously. This is why we require all coaches to have a background check. Additionally, we have strict coach-to-student-rider ratios. We appreciate your understanding and support of protecting our youth and expect all coaches to fulfill their role and meet requirements and responsibilities to ensure the safety of our riders.

Summer Camp | Overnight Counselor

We are seeking motivated and engaging camp counselors to join our growing camp. In this position, you will play a key role in leading our campers through their day while making sure they have a safe and fun experience at camp. You will also collaborate with other counselors to facilitate off-mountain recreational activities.

Campers range in age from eight to seventeen. Counselors will be responsible for a group of up to eight campers each week. All counselors and campers are housed in the camp dorms at Tilton School.

This is an overnight position. Minimum work shifts are from 4:30pm to 9:00am. (You are able to sleep during the night.) Counselors should expect to work at least one weekend during the camp season. Counselors with at least four years of driving experience and a clean driving record may be tasked with transporting campers to and from the mountain in the Highland Camps vans.

Camp Counselor Duties and Responsibilities

  • Plan and oversee camper activities.
  • Ensure camper safety and monitor their activities.
  • Set up and ensure recreation equipment is secure and stored properly.
  • Supervise campers during meals.
  • Instruct campers in daily routines and cleanup tasks.
  • Follow safety and emergency procedures and guidelines.

 

Camp Counselor Requirements and Qualifications

  • Complete Highland Camps online training program through the ACA.
  • Attend Highland Camps Staff Orientation.
  • First aid and CPR training and certification.
  • Previous experience as a counselor-in-training, teacher, child care, or related field preferred.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Ability to serve as a positive role model and mentor.
  • Comfortable in a team-player role.
  • Strict adherence to camp philosophy, standards, and goals.
  • Be engaging in camp activities.

 

Please apply online at https://highland.campmanagement.com/apply

Summer Camp Coordinator

Highland Camps is seeking an enthusiastic and customer service-oriented individual to help coordinate daily operations during their Summer Camps. Responsibilities include providing information to parents and campers, coordinating camper arrival, managing logistics during camp, and coordinating camper departure. The Summer Camp Coordinator must demonstrate a professional standard of customer service with an enthusiastic, friendly and positive attitude, and work well as a part of a team.

Summer Camp Programs 

Ayr Academy – (Ages 11 – 17) Weeklong, check in Sunday afternoon and out Saturday morning

Summer Ride – (Ages 8 – 13) 3-Day, check in Sunday afternoon and out Wednesday evening

Qualifications:

  • Must be 21 years or older to apply
  • Must have excellent communication skills and maintain a professional appearance
  • Must be able to perform well in a busy, fast-paced environment
  • Must have a flexible schedule, reliable transportation, and the ability to work weekends
  • Computer skills and customer service experience required
  • Ability to serve campers and their parents as the number one focus throughout the summer
  • Valid driver’s license with a clean record

 

Additional Responsibilities: 

  • Help manage Camp enrollments through our online database and parent portal, respond to questions via email, and provide customer assistance over the phone
  • Communicate and facilitate pre-camp arrival forms
  • Assist management with Camp arrival process and check-in – Sundays & Monday mornings.
  • Carry out day-to-day non-riding operations
  • Be able to help facilitate our camper injury plan
  • Work with and support Counselor and Nurse staff

Employment Dates

  • May-August
  • First Camper arrival July 4th 
  • Last Camper departure August 8th

Expected Pay: $15.00/hr
negotiable based on experience

  •  

Please contact jobs@highlandmountain.com for more information.*

Download the Highland Mountain Job Application

Unless otherwise specified, please send your completed application to:
jobs@highlandmountain.com

Highland Mountain Bike Park
75 Ski Hill Drive
Northfield, NH 03276
Fax: (603) 286-2882

*Please allow up to two weeks for review

Employee benefits include a 2021 Season Pass and discounts in the bike shop, café, and store.

Highland does not offer employee housing.

OPERATIONS
There’s a lot of behind-the-scenes work that goes into operating a bike park. Our operations team keeps everything from the shuttle vans to the chairlift running smoothly.

AVAILABLE POSITIONS:

Lift Operator

Qualified candidates will ensure the safe and efficient operation of the bike carrier lift. Responsible for the compliance of ANSI B77 standards, New Hampshire Tramway rules and regulations and all Highland Mountain policies and procedures. Must be attentive and accountable for operational and emergency procedures of the lift, the loading and off-loading bikes from chairlift attachment and able to lead a team in a lift evacuation if needed.

Applicants will be working in adverse outdoor weather conditions at times. Must be able to lift up to 50 pounds repeatedly throughout the shift. Dependability and excellent customer service and communication skills are required. Previous lift operating experience preferred but not mandatory. Must be 16 years or older to apply.

Custodian

We are looking for a motivated individual to help maintain and clean our buildings here at Highland Mountain. This individual will perform basic housekeeping duties including emptying trash receptacles, restocking toilet supplies, vacuuming, dusting and mopping. This is a part-time opportunity for someone who would like to get a few extra hours of work a week. (10 to 20 max.) This individual will be covering a 2nd shift time slot in order to always have coverage for our buildings when the cleaning manager is not there. At the moment the available shifts would be Thursday through Sunday, with the weekends being the priority. 

Responsibilities:

  • Maintain the minimum standards of habitability as set by the organization and/or health standards-setting organizations.
  • Perform routine cleaning, and general upkeep of all facilities.
  • Assist with preventive maintenance and repairs throughout the property.
  • Assist with landscaping and grounds maintenance when needed.

Qualifications / Requirements:

  • Strong attention to detail
  • Ability to work nights, weekends, and holidays
  • Be available “on-call” for emergencies
  • Work with minimal supervision

 

Other Requirements:

Must be 18 years of age or older with good physical coordination, flexibility, balance, and upper and lower body strength to allow twisting and turning of the upper torso while handling components weighing up to 60lbs.

HIGHLAND BIKE SHOP
The Highland Bike Shop maintains an extensive and diverse rental and demo fleet throughout the season. In additional to rental bikes and bike service, the shop maintains a retail space which offers equipment, parts, apparel, and protective gear.

AVAILABLE POSITIONS:

Bike Mechanic

Positions are available for full-time and part-time mechanics. Asking for a minimum of two years bike shop experience. Must be available to work weekends. Applicants should be comfortable working in a fast-paced environment, and demonstrate the ability to work and problem solve in an unsupervised team environment. We offer competitive pay, a Highland season pass, EP purchasing eligibility, year-round employment, and exclusive high-end bike service.

Resumés and completed applications should be submitted to don@highlandmountain.com

HIGHLAND TRAILS
Highland Trails is a full-service trail building company. Our mission is to be the premier experts in trail design, construction, maintenance, and operation for the bike riding industry.

AVAILABLE POSITIONS:

Apprentice Trail Builder
  • Approximately 40 hours a week, starting mid-April through November 15th.
  • Monday through Friday, 7:00am to 3:30pm
  • Expected Pay: $11.00 – $18.00/hr depending on experience.

 Who We Are Looking For:

The candidate for Highland Trails Apprentice will have some experience in building and maintaining trails, be in good physical shape, and be comfortable using various hand tools. Basic bike handling skills and a desire to ride at Highland are a must. The role will include, but is not limited to:

  • Building and maintaining trails ranging from Freeride flow trails to Technical downhill trails
  • Completing tasks assigned by a Highland Trails Master Builder or Journeyman Trail Builder

Skills Required:

  • Ability to take and follow direction
  • Ability to work effectively with a wide range of people
  • Self-directed, requiring minimal supervision
  • Experience in building and maintaining trails
  • Ability to use hand tools for trail maintenance and building
  • Basic chainsaw use and maintenance experience considered an asset
  • Knowledge of and familiarity with Highland’s trails considered an asset

Cover letter, resume and application should be submitted to James@highlandmountain.com

Journeyman Trail Builder
  • Approximately 40 hours a week, starting mid-April through November 15th
  • Monday through Friday, 7:00am to 3:30pm
  • Pay based on experience

Who We Are Looking For:

The candidate for Highland Trails Journeyman will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. Basic bike handling skills and a desire to ride at Highland are a must. The role will include, but is not limited to:

  • Building and maintaining trails ranging from Freeride flow trails to Technical downhill trails
  • Operating machinery to build and maintain trails
  • Leading a team of apprentice trail builders
  • Completing tasks assigned by a Highland Trails Master Builder

Skills Required

  • Ability to give direction to Apprentice trail builders
  • Ability to work effectively with a wide range of people
  • Self-directed, requiring minimal supervision
  • Experience in building and maintaining trails
  • Experience operating heavy equipment (excavator and skid steer)
  • Basic chainsaw use and maintenance
  • Knowledge of and familiarity with Highland’s trails considered an asset

Cover letter, resume and application should be submitted to James@highlandmountain.com

NEW: Summer Trail Building Internship
  • Approximately 24–40 hours a week.
  • For high school and college students. Work during summer break and potentially weekends before school is out.
  • Monday through Friday 7:00 am through 3:30 pm
  • Must be at least 16 years old.
  • Expected pay starting at $10.00/hr.

Who we are looking for:

The candidate for Highland Mountain Summer Trail Crew Internship will have the desire to learn how to maintain and build some of the best bike trails in the world. A good attitude, ability to work hard, and the desire to learn are a must. Bike handling skills and a desire to ride at Highland are also encouraged. The role will include but is not limited to:

  • Build and maintain trails ranging from Freeride flow trails to Technical downhill trails.
  • Complete tasks with the help of a Highland Trails Master or Journeyman Trail Builder.

Skills Required:

  • Ability to take and follow direction.
  • Ability to work effectively with a wide range of people.
  • Ability to do physical work for a 8 hour day.
  • Ability to use hand tools for trail maintenance and building.

Applications should be submitted to James@highlandmountain.com

BIKE PATROL
The Highland Patrol is an integral part of Highland Mountain operations, providing prompt care to our riders and maintaining high standards of safety around the park.

AVAILABLE POSITIONS:

Bike Patrol

Highland Mountain Bike Park is looking for Nationally Registered EMTs, AEMTs, and paramedics to join our team! Highland Patrol’s primary goal is to provide prompt emergency care and rapid extrication to injured riders throughout our expansive network of trails. On top of emergency medical care in a wilderness setting, patrollers are utilized in all facets of mountain operations, including riding and inspecting trails, trail and trail signage maintenance, lift operations and evacuation, event coordination and staffing, and occasionally some light handy-work. In addition, patrollers are one of the primary ambassadors of the mountain, and applicants should have strong customer service skills and thrive in a team-centered environment.

Applicants must be Nationally Registered EMTs or higher. Valid New Hampshire providers license with some EMS experience (ambulance or patrol) preferred. Strong riding skills (or a desire to learn) also preferred, but not required. Applicants must be physically fit and capable of occasional heavy lifting. This position includes some weekend requirements. Full-Time and Part-Time positions available.

GUEST SERVICES
Our Guest Services department encompasses the Welcome Center and Highland Flagship Store.

AVAILABLE POSITIONS:

Guest Services & Ticket Attendant

Responsibilities include providing information and selling products and services, often acting as the first point of contact for guests. The ticket attendant will manage all ticket sales and related customer purchases. Must demonstrate a professional standard of customer service with an enthusiastic, friendly and positive attitude, and work well as a part of a team.

Applicants must have excellent communication skills and maintain a professional appearance. Must have a flexible schedule, reliable transportation, the ability to work weekends, and perform well in a busy, fast-paced environment. Computer skills and customer service experience required.

Must be 16 years or older to apply.

FOOD & BEVERAGE
Highland’s team of cooks, bartenders, and cashiers provide our riders with excellent food and great service year round. The Highland Pub specializes in craft pizza and craft beer, but offers a wide variety of menu options for breakfast, lunch, and dinner. Food & Beverage service is located in the upper level of the main lodge and in the backyard at the outdoor Exit 19 bar.

AVAILABLE POSITIONS:

Food and Beverage Staff

The Highland Pub is seeking food and beverage staff for the 2021 season.  The right candidates will be punctual, have a strong work ethic, and be comfortable working in a fast-paced environment.  Customer service and/or food and beverage experience is preferred but not required for consideration.  Candidates will be required to work nights and weekends throughout the 2021 season.  Full and part time positions available.  Seasonal employment with the potential to grow into a year round position.  Please send resumes to calvin@highlandmountain.com